One Source Van Lines LLC

After checking between few companies to decide which one will work best for us, unfortunately, we went with One source Valines LLC. Adrianna kept calling like she really cared and assured me they are the best company to choose, as they make sure to stay with the client all the way till it ends. Well, guess what??? Not only she disappeared, so did the others from customer service when they realized the damages and all the troubles we are going through!!!! It started when they estimated the work fee that will cost, after Adrianna did a video walk through of all our stuff. It came to 30% more and the stuff they sent from a different local company was horrible. After I sent them away, they sent me MC movers that I thought were good but along the day, broke already few parts, didn't tell me and cover their backs!!!! Arriving in Maryland, the crew decided they know everything and were very hard to deal with MC Movers!!!!!!

What we realized was that our stuff was loaded in CO to a truck and from this point was unloaded and loaded again to a different truck---NEVER AGREE TO DO THAT!!!

That was the main issue for the damages. The unloaded our stuff and slowly we realized how big is the damage. On top of all of this, the driver decided to be a smart ass and tell the guys to fold our $10000 king mattress and tape it so it would be easier to take it up, after I went and bought them a harness to lift it safety. As soon as we saw it we yelled at him to get off our mattress right now and never do it again, this is a hybrid mattress and they ruined it. What a shameful company to work with.

They left all their mess in our garage and didn't agree to take it with the, such as the tape they wrapped the Furnitures and boxes they used to wrap the mattresses and so on and on...NEVER AGAIN WORK WITH THESE COMPANIES. we ARE SO DISAPOINTED AT THEM, SO UNPROFESSIOANL AND WORST EVER!!!!!!

Move size: 4+ Bedroom Home Service cost: $10588

After another moving company failed to show up to move my furniture on the last promised move date, I contacted One Source on a Saturday, seeking a company to move my belongings no later than two days later (Monday) so that I could settle on time. One Source came to my rescue and located a mover that was able to do the job. The company was incredibly helpful in making this emergency request happen. And unlike that other company, they kept me up-to-date and were always there to answer the phone. I would highly recommend One Source

Move size: 3 Bedroom Home Service cost: $9950

My experience started out good,Adriana scheduled my move from pnw to Florida almost 3000 miles. A big move the quote was high but it is what it is!. Anyway as it was getting very close to me delivery day, no surprise they changed the day, the day of delivery they,the manager Hope calls me and tellsme that they have to push my delivery back, because they had a 3000 cubic feet move and mine was under 300 cubic so they pretty much pushed me to the curb . They were late 3days. The movers get ok . But what made me very angry and upset with them was because my load was not big so they just delayed and pushed me aside. I was told by Hope that she would guarantee my load would be picked up the Saturday and that was a lie, they just kept lying and putting me under a lot of emotional stress. Very unhappy with this company even though they gave a pitiful discount which doesn't put a dent in my wallet. I will never recommend or ever use. They are in for the big buck.

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Move size: 1 Bedroom Home Service cost: $4200

This place is super polite, almost too polite up until the day they send someone to pick up your stuff. This is just a broker so they will be sending another company to actually move you. This is important to know because if they over charge (which they will! Expect to pay double your quote) they will say their hands are tied since you paid it and they are not the actual movers. This means the movers can say anything they want and do anything they want at this point while you are standing there with all your stuff boxed and a move out date and you have no choice.

After you pay double know that they will say the first staircase is free but this only applies to the first 8 steps I believe (staircases are 12-13 steps). My original quote (which included a couch and 3 other pieces of furniture that I never ended up taking) was around $2100, then after I was packed my quote jumped to $2900 which was upsetting after many reassurances I had enough space. Then when the moving company comes they tell you it will cost way more. I paid $3700 plus stairs etc. Oh and then you have to tip 3 guys instead of 2 which I was not prepared for since I was told 2 movers.

A ton of my stuff was broken and scraped up. This is mainly because after they load your stuff on a truck they are going to unload it later while you are not there and load it on a different truck. Believe me when I say it is not handled with care. every box I packed showed signs of damage.

This company takes zero responsibility because they already got your money and you paid it to a different company anyway. USE ANYONE ELSE! I had 3 friends who had houses much larger ( I had a 1 bedroom) pay less than I did to move the same distance. 2 from Ft. Lauderdale to Asheville and 1 from Ft. Lauderdale to Charlotte. Now I have to submit a sheet for broken items and recoup whatever I can from the damage. They broke 2 chairs, several pieces of my dish set. scraped the sides up on my antique table, and dented up a wood end table. All the plastic bins I used were smashed in. shards of plastic everywhere. The amount of bubble wrap and additional boxing should have been more than sufficient but yet it couldn't survive the smashed in boxes.

If you don't want to take my word for it, why does this company not have a google business? Or social media? They don't want this type of response aired in public. I mean no google reviews?? Interesting. I wish I had known what I do now.

Move size: 1 Bedroom Home Service cost: $4000

First of all this company will record your conversations without your consent,which is against Florida law:

Under Fla. Stat. 934.03, secretly audio recording another individual is a 3rd Degree Felony offense, punishable by up to five years in prison and a $5,000 fine. for each phone call or recording.

Prices change and the service person on the phone requires you to e sign while you are on the phone and will take money from your account immediately!

I have a small 2 bedroom apt. total miles for my move was 1800.

The price has gone up 3 times and is now pushing $8,000 w/d, 11 pieces of furniture and 35 mixed size boxes.

They do not take debit or credit cards. They want your bank account and routing number. (RED FLAG) you can't dispute a charge on a direct withdraw like you can on a CC.

STAY FAR AWAY. do a thorough research.

Move size: 1 Bedroom Home Service cost: $8000

Rude, unhelpful, overpriced. They outsource and dispatch your move to complete strangers who are rude, barely speak english and literally hold your stuff hostage. I highly encourage you to never use this company. They claim to offer an assessment evaluation so your discounted on your estimate if you do not use cubic meters estimated its a complete lie I have to call daily to try and get my estimate adjusted and they never do it so I'm out of pocket when I moved way less than my estimate. They are really good at taking all your money and providing the shitest service ever.

Move size: 1 Bedroom Home Service cost: $8000

I did not enjoy my moving experience with this company. I was told that the owners were retired veterans (which is a disgrace if they are because the integrity is not there! )I was told that because others had canceled for the day I selected, that I would receive discounted services, I did not. I was promised guaranteed set price and informed that my value would only go down, if anything. After the initial call and 2 deposits (approximately 4,000$) and a supposedly set rate of 7,000$, I found out that they ARE NOT A MOVING COMPANY AND ONLY A 3RD PARTY COMPLANY who calls and coordinate moving (which I could have done myself and been told upfront that this was all they did). Later than week, I received a call from the actual moving company requesting a deposit, leaving me confused because I had already provided 2 deposits to One Source. by this time I was at 6,500$ spent in a week and informed that I will have to pay the remaining balance at pick up and drop off. With the expectation of only have 500$ remaining I agreed. I found out on the day of pick up that I would accumulate almost another 3,000$ to pay, to include a 300$ distance fee from the truck to my storage and from the truck to the door of my new resident. After being charged 10,000$ for a move from Virginia to NC I am blazing. About a week after my HHG were delivered, I received a call from One Source and express my concerns and requested a refund of the extra charges (the difference between what was guaranteed and what I actually paid). The representative stated that he would get with the owner and try to mitigate this concern and call me back! I never received a call back, and hadn't seen my funds since. Being a 28 y.o. Veteran, this is heart breaking and disappointing that this company would manipulate their costumers to believing that they are an actual moving company, lies about pricing, veterans status, and zero consideration of their clients needs. I'm 100% sure none of these employees are sitting on 10,000-15000 to pay for a single move, in a week time span, and neither was I! I would recommend getting a lawyer before working with them! If I could give a 0 star rating I would because this is inhumane and taking complete control of the stress and vulnerability during a large house move. Id never recommend this company to a friend or family member.

Move size: 4 Bedroom Home Service cost: $10000

Frank and his team succeeded admirably. The urgency of the situation necessitated the hiring of movers. I have nothing but praise for these fellas. Compared to the other bids we received, theirs was a reasonable pricing. The team came at the anticipated time and worked tirelessly to wrap and pack our furniture, appliances and all electronics. They went above and beyond to take apart and put back together our old hybrid bed. These men epitomize hard work: swift, efficient, and thorough. The nicest aspect was how they carried themselves throughout it all. I would certainly endorse their services.

Move size: 2 Bedroom Home Service cost: $5466